:root {
  --green-dark: #1e3a2a;
  --green: #2e5941;
  --green-light: #e8f0ea;
  --cream: #faf7f0;
  --ink: #24292d;
  --muted: #5c6670;
  --line: #dcd8cd;
  --warn-bg: #fdf3d7;
  --warn-border: #e5c765;
  --radius: 10px;
  --space-xs: 4px;
  --space-sm: 8px;
  --space-md: 12px;
  --space-lg: 16px;
  --space-xl: 20px;
  --space-2xl: 24px;
  --space-3xl: 32px;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  font-size: 16px;
  line-height: 1.55;
  color: var(--ink);
  background: var(--cream);
}

.container {
  max-width: 760px;
  margin: 0 auto;
  padding: 0 20px;
}

/* Hero */
.hero {
  background: var(--green-dark);
  color: #fff;
  padding: 48px 0 40px;
}

.hero-breadcrumb {
  font-size: 0.88rem;
  margin: 0 0 14px;
  color: #b9d0be;
}

.hero-breadcrumb a {
  color: #fff;
  text-decoration: none;
}

.hero-breadcrumb a:hover {
  text-decoration: underline;
}

.hero-breadcrumb [aria-current="page"] {
  color: #e4ece5;
}

.hero-breadcrumb-sep {
  margin: 0 0.45em;
  color: #8fad98;
}

.hero-kicker {
  text-transform: uppercase;
  letter-spacing: 0.12em;
  font-size: 0.78rem;
  font-weight: 600;
  color: #b9d0be;
  margin: 0 0 8px;
}

.hero h1 {
  font-family: "Source Serif 4", Georgia, serif;
  font-size: clamp(2.1rem, 6vw, 3rem);
  margin: 0 0 14px;
  line-height: 1.1;
}

.hero-sub {
  font-size: 1.05rem;
  max-width: 56ch;
  margin: 0;
  color: #e4ece5;
}

.hero-sub strong { color: #ffd97a; }

/* Cards */
.card {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: var(--space-2xl);
  margin: var(--space-2xl) 0;
}

.card h2 {
  font-family: "Source Serif 4", Georgia, serif;
  font-size: 1.4rem;
  margin: 0 0 var(--space-lg);
  color: var(--green-dark);
}

.card > p {
  margin: 0 0 var(--space-md);
}

.card > p:last-child {
  margin-bottom: 0;
}

.steps-list {
  padding-left: var(--space-xl);
  margin: 0;
}

.steps-list li {
  margin-bottom: var(--space-sm);
}

.steps-list li:last-child {
  margin-bottom: 0;
}

/* Banners */
.banner {
  border-radius: 8px;
  padding: var(--space-md) var(--space-lg);
  margin: var(--space-lg) 0 0;
  font-size: 0.92rem;
}

.banner-warn {
  background: var(--warn-bg);
  border: 1px solid var(--warn-border);
}

/* Form */
.grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-lg);
}

.field {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.field-wide { grid-column: 1 / -1; }
.field-small { max-width: 220px; }

.field span {
  font-size: 0.88rem;
  font-weight: 600;
  color: var(--ink);
}

.field span em { font-weight: 400; color: var(--muted); font-style: normal; }
.field span b { color: #b3261e; }

.field-hint {
  font-size: 0.8rem;
  font-weight: 400;
  color: var(--muted);
  line-height: 1.4;
}

.field input,
.field select,
.field textarea {
  font: inherit;
  padding: 10px 12px;
  border: 1px solid #c6c2b8;
  border-radius: 8px;
  background: #fff;
  color: var(--ink);
  width: 100%;
}

.field textarea { resize: vertical; line-height: 1.5; }

.field textarea.complaint-field {
  overflow-y: hidden;
  field-sizing: content;
  min-height: 3.5em;
  background: #fff;
  border: 1.5px solid #c6c2b8;
}

.complaint-sections-editable .field span {
  color: var(--green-dark);
  font-weight: 600;
}

.complaint-sections-editable .field textarea.complaint-field:focus {
  background: #fff;
  border-color: var(--green);
}

.field input:focus,
.field select:focus,
.field textarea:focus {
  outline: 2px solid var(--green);
  outline-offset: 1px;
  border-color: var(--green);
}

.radio-group {
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
}

.radio {
  display: flex;
  align-items: center;
  gap: 10px;
  cursor: pointer;
  min-height: 32px;
  padding: var(--space-xs) 0;
}

.radio input { accent-color: var(--green); width: 18px; height: 18px; flex-shrink: 0; }

.radio span {
  font-size: 1rem;
  font-weight: 400;
  color: var(--ink);
}

/* Buttons */
.btn {
  font: inherit;
  font-weight: 600;
  border: none;
  border-radius: 8px;
  padding: 13px 26px;
  cursor: pointer;
  margin-top: 0;
  text-decoration: none;
  display: inline-block;
  text-align: center;
}

.btn-block {
  display: block;
  width: 100%;
  margin-top: 0;
}

.btn-primary {
  background: var(--green);
  color: #fff;
}

#send-btn {
  line-height: 1.35;
  white-space: normal;
}

.btn-primary:hover { background: var(--green-dark); }
.btn-primary:disabled { background: #9aa89f; cursor: wait; }

.btn-secondary {
  background: #fff;
  color: var(--green);
  border: 1.5px solid var(--green);
  padding: 10px 18px;
  margin-top: 0;
}

.btn-secondary:hover { background: var(--green-light); }
.btn-secondary:disabled { color: #9aa89f; border-color: #9aa89f; cursor: wait; }

.btn-small {
  padding: 6px 14px;
  font-size: 0.88rem;
}

.postcode-row {
  flex-direction: row;
  align-items: flex-end;
  gap: var(--space-md);
}

.postcode-row .field { flex: 1 1 auto; }

.lookup-note {
  font-size: 0.85rem;
  color: var(--muted);
  margin: 0;
}

.form-error {
  color: #b3261e;
  font-size: 0.92rem;
  margin: var(--space-md) 0 0;
}

.sticky-actions {
  margin-top: var(--space-xl);
}

.action-row {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-md);
}

.action-row .btn-primary {
  flex: 1 1 220px;
}

/* Review */
.allocation-note {
  font-size: 0.92rem;
  font-weight: 600;
  color: var(--green);
  margin: 0 0 var(--space-lg);
}

.send-lead {
  margin: 0 0 var(--space-lg);
  font-size: 0.95rem;
}

.review-block,
.complaint-sections {
  border-radius: 8px;
  padding: var(--space-lg) var(--space-xl);
  margin: 0 0 var(--space-lg);
}

.review-block:last-child,
.complaint-sections:last-child {
  margin-bottom: 0;
}

.review-block-readonly {
  background: var(--green-light);
  border: 1px solid #d4e4d9;
}

.complaint-sections-editable {
  background: var(--green-light);
  border: none;
  box-shadow: none;
}

.review-block-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-md);
  margin-bottom: var(--space-sm);
}

.review-block h3,
.complaint-sections h3 {
  margin: 0 0 var(--space-sm);
  font-family: "Source Serif 4", Georgia, serif;
  font-size: 1.2rem;
  font-weight: 600;
  color: var(--green-dark);
}

.review-block-header h3 {
  margin-bottom: 0;
}

.review-block dl {
  margin: 0;
}

.review-block dt {
  font-size: 0.88rem;
  font-weight: 600;
  color: var(--muted);
  margin-top: var(--space-md);
}

.review-block dt:first-child {
  margin-top: 0;
}

.review-block dd {
  margin: var(--space-xs) 0 0;
  font-size: 1rem;
  line-height: 1.5;
  color: var(--ink);
}

.complaint-sections-body {
  display: flex;
  flex-direction: column;
  gap: var(--space-lg);
  margin: 0;
}

#send-panel {
  border-top: 1px solid var(--line);
  padding-top: var(--space-xl);
  margin-top: 0;
}

/* Send step */
.manual-send {
  margin-top: var(--space-xl);
  border-top: 1px solid var(--line);
  padding-top: var(--space-lg);
}

.manual-send summary {
  cursor: pointer;
  font-weight: 600;
  color: var(--green);
  font-size: 0.95rem;
}

.manual-send ol {
  margin: var(--space-md) 0 0;
  padding-left: var(--space-xl);
}

.manual-send .btn-secondary {
  margin: var(--space-xs) 0;
  padding: 7px 14px;
  font-size: 0.9rem;
}

.done-note {
  margin-top: 0;
  background: var(--green-light);
  border-radius: 8px;
  padding: var(--space-md) var(--space-lg);
}

.done-note p { margin: 0; }
.done-note p + p { margin-top: var(--space-sm); }
.done-note p:empty { display: none; }

.thanks-line {
  margin: var(--space-lg) 0 0;
  color: var(--muted);
  font-size: 0.95rem;
}

.share-buttons {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-md);
  margin-top: var(--space-lg);
}

.share-buttons .btn {
  margin-top: 0;
  flex: 1 1 auto;
  min-width: 120px;
}

.share-feedback {
  font-size: 0.88rem;
  color: var(--green);
  margin-top: var(--space-md);
}

/* Footer */
footer {
  padding: var(--space-3xl) 0 var(--space-3xl);
  color: var(--muted);
  font-size: 0.85rem;
}

footer .container {
  display: flex;
  flex-direction: column;
  gap: var(--space-sm);
}

footer p {
  margin: 0;
}

footer a {
  color: inherit;
}

.footer-nav {
  margin-top: var(--space-sm);
}

.hidden { display: none !important; }

@media (max-width: 560px) {
  .grid { grid-template-columns: 1fr; }
  .field-small { max-width: none; }
  .card { padding: var(--space-xl); }
  .hero { padding: 40px 0 var(--space-3xl); }

  .review-block,
  .complaint-sections {
    padding: var(--space-md) var(--space-lg);
  }

  .postcode-row {
    flex-direction: column;
    align-items: stretch;
  }

  .postcode-row .btn {
    width: 100%;
    padding: 13px 18px;
  }

  .share-buttons {
    flex-direction: column;
  }

  .share-buttons .btn {
    width: 100%;
  }

  .sticky-actions {
    position: sticky;
    bottom: 0;
    z-index: 50;
    margin-left: -20px;
    margin-right: -20px;
    padding: var(--space-md) var(--space-xl);
    background: linear-gradient(to top, #fff 85%, rgba(255, 255, 255, 0));
    border-top: 1px solid var(--line);
  }

  .action-row {
    flex-direction: column;
  }

  .action-row .btn {
    width: 100%;
  }

  body {
    padding-bottom: env(safe-area-inset-bottom, 0);
  }
}